Trekhaus Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

• Full name

• Email address

• Phone number

• Location details (e.g. suburb or postcode)

• Property-related information (e.g. intended use, site details)

• Any additional information you provide via contact forms or enquiries

We may also collect non-personal information such as browser type, device information, and website usage data through cookies and analytics tools.

2. How We Collect Information

We collect personal information through:

• Website enquiry forms

• Direct communication (email, phone, or in person)

• Website analytics and cookies

• Third-party platforms where applicable

You may choose not to provide certain information, however this may limit our ability to assist you.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide information about our services

• Assess your suitability for Trekhaus solutions

• Communicate with you regarding your enquiry or potential engagement

• Improve our website, services, and customer experience

• Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Disclosure of Information

We may disclose your personal information to:

• Service providers or contractors who assist in operating our business (e.g. hosting, analytics, or communication tools)

• Professional advisers (e.g. legal or accounting services)

• Government or regulatory bodies where required by law

All third parties are expected to handle your information securely and in accordance with applicable privacy laws.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically using secure systems or in limited physical formats where necessary.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Enhance user experience

• Understand how visitors interact with our site

• Improve functionality and performance

You can control or disable cookies through your browser settings.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Trekhaus Pty Ltd

Email: hello@trekhaus.com.au

Location: Australia